MR

Settings

System status · read-only (changed in .env.local)

Edit from the UI — coming soon

Integrations

  • RideFleet API

    Real reservation data (Sprint 6)

    Not connected · using mock data

  • Telephony (Vapi/Twilio)

    Real phone voice — vendor TBD

    Coming soon · local simulator

  • Claude API (the brain)

    Anthropic · key in .env.local

    Missing API key

Brain

Model
…
Data source
Mock (local fixtures)
Voice
Local simulator (text)
Agent language
English (changed in the Lab)

Agent guardrails

Source of truth: system prompt (EN/ES) · read-only
  1. 1Always identify as the RideFleet virtual assistant.
  2. 2Never make up data: everything comes from tools or the knowledge base.
  3. 3Verify identity (reservation + customer details) before sharing details.
  4. 4Never touch money: no payments, refunds, prices, or paid cancellations.
  5. 5Simple non-money changes are allowed, but only applied with human approval in the console.Approved by Hector · Jun 11, 2026
  6. 6Escalate to a human (ticket) when the customer asks or the AI cannot resolve it.
  7. 7Professional, warm and concise tone — sounds human, never hides being AI.